A major Canadian oil and gas company engaged PMO to support its national retail division. The client operated mobile card-lock fuelling stations across Canada and required a robust compliance register to track the complex network of regulatory requirements. The facilities were subject to overlapping federal, provincial, and municipal legislation, creating risks of non-compliance. In addition, the client’s internal operating standards and third-party operator contracts had to be harmonized with external regulatory frameworks to ensure consistency and avoid liability.
The client sought to:
Success was measured through the creation of a fully integrated compliance register, improved alignment between internal standards and regulatory requirements, and the delivery of practical tools (checklists and protocols) to enhance operational consistency and compliance assurance.
Drawing on extensive experience with compliance registers in LNG, midstream, EPC, and downstream operations, PMO developed a tailored solution. The project was led by a senior regulatory specialist serving as project manager, supported by an engineer and HSE specialist. The team prioritized higher-risk facilities and jurisdictions, reviewed existing operating procedures and agreements, and systematically identified all relevant federal, provincial, and municipal legislation. The compliance register was built concurrently with gap analysis and harmonization efforts, ensuring that both operational requirements and contractual obligations were aligned with applicable regulations.
PMO delivered a complete compliance register covering all facilities nationwide, ensuring that the client could proactively monitor and manage compliance risks. The project also identified and flagged internal standards and contract terms requiring adjustment to meet jurisdictional requirements. The work enhanced regulatory assurance, reduced legal and operational risk, and provided the client with practical tools for ongoing compliance management. Notably, the project was completed on time and under budget, strengthening client confidence in PMO’s ability to deliver complex, multi-jurisdictional regulatory projects.
Key challenges included navigating overlapping jurisdictional frameworks and aligning diverse internal and contractual standards with external legislation. PMO overcame these by applying a structured prioritization approach, focusing first on higher-risk facilities, and leveraging the combined expertise of regulatory, engineering, and HSE professionals. A best practice emerging from the project was the value of concurrent register development and standards harmonization, which enabled more efficient delivery.
PMO delivered significant value by simplifying a highly complex regulatory environment into a clear, actionable compliance framework. By combining technical, regulatory, and HSE expertise, PMO not only provided a comprehensive compliance register but also practical tools and harmonized standards that reduced client risk and improved operational consistency. The on-time, under-budget delivery further reinforced PMO’s reputation for efficient, innovative solutions in regulatory compliance.
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